Private Candidates Terms and Conditions


1.1 In these Terms of Service (“Terms & Conditions”) unless specified the following words shall have the following meanings:

“Cloud Platform” means the dedicated cloud area chosen by Science with Hazel to store Materials for the Course

“Course” means a Science with Hazel course as identified on our Website and identified below, which consists of course books, associated learning guides, tuition, support services, access to on-line materials associated with the course ordered;

“Force Majeure Event” means any cause not within the reasonable control of a party and which that party cannot reasonably prevent or overcome and as a result of which such party is unable to perform its obligations under this agreement “Marked Assessment” means online assessments set by Science with Hazel Ltd that require automatic or manual marking or feedback

“Materials” means other items associated with the course as identified under “course”;

“Science with Hazel” means the company who provide the Course(s) as identified on our Website; Registered in England number 11358845. Registered office: 26 Wood Street, London, E17 3RD Email: 

“Intellectual Property Rights” means patents, designs, trademarks, service marks, trade names, logos, get-up, domain names, copyright (including rights in computer software), database rights, rights in performances, moral rights, confidential information and know-how, whether registered or not including applications for registration and all similar forms of protection anywhere in the world;

“Live Lessons” means any lessons held live over Zoom or any other online platform for the duration of the Course

“On-line Access” means access to our on-line learning community and on-line learning material;

“Order” means the order for the Course submitted by submitting a completed online order on our Website;

“Price” means the price of the Course, including VAT as specified on our Website and confirmed in writing, and which relates to each Course;

“Email Support” means the support relating to a Course and is provided by tutors appointed by Science with Hazel.

“Website” means our website with the URL;

“you” shall mean you the customer. “your” shall have the corresponding meaning; and “we” means Science with Hazel. “our” shall have the corresponding meaning.


2.1 These Terms (together with the documents referred to in it) set out the terms and conditions on which we agree to supply you with any Course(s) ordered by you on our Website. You should understand that by ordering any of our Course(s) you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.

2.2 For your information our full company details are set out in the definition of Science with Hazel above. Our main trading address is our Registered Office address.

2.3 By placing an Order you warrant that you are legally capable of entering into binding contracts and you legally capable and have full authority for the payment method.

2.4 You agree to be entirely responsible for any activities made using your account details and password. In this respect you shall ensure that any password you choose to gain On-line Access remains confidential at all times. In the event that you either lose your password or account details or become aware that a third-party may have access to or is using your password or account details you shall notify us immediately.

2.5 You should ensure that any information you provide to us (including without limitation your name, address and bank details) is complete, accurate and current and that you notify us immediately of any changes in the details with which you registered to gain On-line Access or purchase Course(s).

2.6 We reserve the right to: (a) suspend or terminate access to On-line Access and/or cease to provide the Services where you are in breach of these Terms; (b) delete, vary or change any content on our Website at any time; and (c) terminate or cancel Orders (although we will not charge you for any Orders which we cancel for reasons which are not due to your default).

2.7 If enrolling a minor (aged under 16 at the point of enrolment) on a course we recommend that the minor be supervised during online activities such as our Live Lessons. Our policies are informed by the ‘Good practice guidance for the moderation of interactive services for children’ as published by UK Council for Child Internet Safety. All tutors and lesson leaders are fully DBS checked.


3.1 These Terms shall govern the sale of our Course(s) to you as well as the provision of the Services and any further Materials.

3.2 The Price for the Course is payable by you prior to its delivery, except in those circumstances set out in clause 3.3, and shall be payable by you in full by credit/debit card or by PayPal payment services through our Website. Prices are liable to change at any time, but changes will not affect Orders already accepted in accordance with clause 4.2.

3.3 When a payment instalment plan option has been agreed with Science with Hazel, all instalments are due on the dates laid out in writing in correspondence between you and Science with Hazel. Failure to make a payment on time will result in the immediate cancellation of your Order with no refund for previous payments made.

3.4 Under no circumstances shall we be deemed to have received payment until payment has actually been received by us in full.


4.1 An Order shall be deemed to be an offer by you to purchase the Course on these Terms, which we shall be free to accept or decline at our absolute discretion.

4.2 No Order relating to a Course shall be deemed to be accepted by us unless and until we have confirmed acceptance of your Order by email confirmation.

4.3 The contract between us will relate only to those Courses we have confirmed in accordance with clause 4.2.

4.4 Access to the Course online platform will be provided by email a minimum of 1 (one) week before the Course start date as stated on the Website

4.5 We reserve the right at our sole discretion to refuse enrolment on any of the courses we offer.

4.6 In the event that examinations are cancelled due to a Force Majeure Event, all reasonable effort will be made to complete the Course as laid out in the stated timetable. You will retain access to the recorded Live Lessons made as part of your Course and to the Cloud Platform until the date of your examinations. You will not be able to access Live Lessons for the next year’s Course unless another Order is made.


5.1 By accepting these Terms, you also agree to the provision by us of the Services set out in this Clause 5.

5.2 We may sub-contract our obligations under these Terms (including without limitation the provision of the Email Support and leaders of the Live Lessons) to any other party. The sub-contracting by us of any of our obligations under these Terms shall not in any way relieve us of our liabilities and obligations to you.

5.3 The Services include Email Support, Live Lessons and Marked Assessments for the Support Period. If requested, we may, at our sole discretion, extend the Support Period for an agreed fee.

5.4 If you opt to sit an external examination as indicated in the Course, we will use reasonable endeavours to provide you with such information we have in our possession to assist you in making such examination arrangements.

5.5 The Email Support provided by Science with Hazel is to be used for questions that can not be answered by watching our Live Lessons, using the support Materials and their mark schemes or reading through the course textbooks. Work sent by candidates outside of the set Course assessments will not be marked. Responses to questions asked over Email Support will typically be responded to within 48 hours. 

5.6 The Course includes at least one (1) Marked Assessment. All other work provided in the Course will have mark schemes included.


6.1 All copyright and other intellectual property rights relating to the Courses and any Course Materials are either owned by or licensed to us. Copying, adapting, reproducing, selling, distributing, modifying or any other use of all or any part of it without permission is strictly prohibited.

6.2 Save as expressly stated in these Terms, you agree that you will not rent, lease, sub-license, loan, copy, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of the Course(s) or use (other than as permitted under these Terms) reproduce or deal in the Course(s) or any part thereof in any way.

6.3 By agreeing to these Terms we grant you a limited, non-exclusive, non-transferable and revocable licence to use the Course only for your own personal use and for completing the Course. Breach of these terms will result in termination of your on-line account and removal from the Course.

6.4 Where On-Line Access is granted by us you agree that:

(a) the licence granted to you to access the content on the Website shall be personal to you and you should take all reasonable precautions to ensure that your log-in details are kept secure and not provided to any other party. You shall comply at all times with the rules of the On-line Learning Environment as applicable from time to time;

(b) upon termination or in circumstances where payment has not been received by us in respect of the Course in full we may suspend or terminate your On-Line Access.

6.5 We do not warrant that the On-Line Access will be uninterrupted or error-free.


7.1 We may terminate the agreement set out in these Terms if:

(a) you are in material breach (including non-payment) of any provision of these Terms which is not remediable or, if remediable, is not remedied with a period of thirty (30) days after we have given notice to you requiring such breach to be remedied. In such circumstances we will be permitted (without liability) to suspend the provision of the Services to you and your On-Line Access until such a breach has been remedied;

(b) you carry out any unauthorised act with regard to the Course which infringes our Intellectual Property Rights.

(c) you are in breach of On-line terms of use under Clause 13 below.

7.2 You will be entitled to terminate the agreement set out under these Terms under Clause 10 below.

7.3 If either party terminates the agreement set out in these Terms, you must cease to use the Services and On-line Access immediately.


8.1 Our liability to you for any direct losses arising out of our negligence breach of contract or any other cause of action arising out of or in connection with these Terms shall be limited to the Price.

8.2 Other than in respect of liability referred to in Clause 8.1, we shall not be liable for any indirect or consequential loss or damage whatsoever or for any loss of profits, loss of data, loss of revenue, loss of opportunity or your liabilities to third parties which you or any third-party may suffer however arising and whether caused by tort (including negligence), breach of contract or otherwise.

8.3 The information on our Website may be updated from time to time and may be out of date when read or viewed by you. No responsibility for keeping such information in these pages up to date is taken by us or liability for not doing so.

8.4 We cannot guarantee that our Website or the Online Access is free from computer viruses or any other malicious or impairing computer program. You should therefore ensure that you employ all reasonable precautions when accessing our Website or Online Access. Technical inaccuracies and typographical errors may appear on the pages of our Website from time to time.

8.5 We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

8.6 We reserve the right to change prices, information and specifications relating to the Courses on this Website from time to time subject always to our commitments set out in Clause 3 above.


9.1 These Terms and any documents expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

9.2 If we fail, at any time, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

9.3 If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

9.4 Any notices required to be served on us shall be served at our Registered Office. We may give notice to you at either the e-mail or postal address you provide to us when placing an Order, or we may post the notice on our Website (where of general application). Notice will be deemed received and properly served immediately when posted on our Website, twenty-four (24) hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

9.5 The agreement set out in these Terms is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of the agreement set out in these Terms, or any of your rights or obligations arising under it. We may transfer, assign, charge, sub-contract or otherwise dispose of the agreement set out under these Terms, or any of our rights or obligations arising under it, at any time during the term of the agreement set out under these Terms.

9.6 This agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with English law.

9.7 The parties irrevocably agree that the English Courts shall have exclusive jurisdiction to settle any dispute or claim that arises out of, or in connection with, this agreement or its subject matter or formation (including non-contractual disputes or claims).


10.1 In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel your order within 14 days from date of the first Live Lesson. All cancellation requests must be made in writing.  You waive the right to cancel your course enrolment when 25% or more of the course content has been accessed or downloaded.

10.2 If you wish to cancel an Order within the 14 days from the date of the first Live Lesson you should, as soon as possible, contact our support department by email  (such emails will be responded to between 8 am and 8 pm, Monday to Friday). If you are due a refund, we will process the refund due to you as soon as possible and, in any case, within seven (7) days of the day you have given written notice of your cancellation. In this case, we will refund the price of the Course in full.

10.3 A minimum of 15 students are required for a Course to run. Should that threshold not be met, you will be informed before the date of your first Live Lesson and any payment(s) made will be refunded in full. 10.4 You are responsible for registering for your examinations at your local assessment centre. Failure to register for your examinations by the deadline set by your local assessment centre will not constitute a valid reason to cancel your Course, and no refund will be provided.


11.1 Our standard complaints channel for all complaints is through our representatives at our Registered Office. If you have a complaint please direct this to our team via email


12.1 As part of your course you may need to log on to our Website or Cloud Platform to access Materials and complete your Course. Whilst doing so you agree to abide by the rules of the On-line Learning Environment set out on the Website from time to time. We reserve the right to cease or suspend access to the On-line Learning Environment in the event that you breach any of these Terms or the rules of the On-line Learning Environment.


13.1 Applicable laws require that some of the information or communications Science with Hazel send should be in writing. You should accept that communication with Science with Hazel will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Science with Hazel Website or Cloud Platform. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


14.1 You should notify us immediately in writing of any change of address or contact details.


15.1 Our Cloud Platform includes links to both internal (Science with Hazel) and external (Non-Science with Hazel) websites. We select links that are editorially relevant to the content they are linking from and are suitable for the likely audience. These links are included for a number of reasons, including:

  • for further relevant information or other key source material
  • for background information
  • for useful practical information
  • for entertainment or enjoyment
  • for further informed comment

15.2 We do not link to external sites in return for cash, services or any other consideration in kind. The links are not an integral part of the course but are instead offered as a recommendation by the tutor based on editorial relevance.

15.3 We link to sites purely on editorial merit. These will most often be free to access, but users may sometimes be asked to register or subscribe before viewing content.

15.4 External links are selected and reviewed when the page is published. However, Science with Hazel is not responsible for the content of external websites. This is because:

  • Science with Hazel does not produce them or maintain/update them
  • Science with Hazel cannot change them
  • they can be changed without Science with Hazel’s knowledge or agreement.

15.6 Some of our external links may be to websites which also offer commercial services, such as online purchases.

15.7 The inclusion of a link to an external website from should not be understood to be an endorsement of that website or the site’s owners (or their products/services).


16.1 0% APR interest plans are available to students looking to enrol on courses subject to status and age.